Our services

Elevate has been established as an East London regional centre of excellence, delivering the full range of services not only to Barking and Dagenham, as well as offering services to other local authorities in and around London, including:

ICT
Elevate offers customers a reliable and secure IT Service, providing innovative solutions to ensure that ICT is an enabler of business transformation and efficiency. Elevate is transforming the role that ICT plays in providing customer-focussed services through the following:
A Business Engagement Model and Strategy Definition that ensures ICT service delivery is business-led.Putting in place a Strategic Information Framework. An integration platform that provides an efficient operating environment for council services ensuring joined up data and informed decisions.Improve resident satisfaction and drive efficiencies through a strategy to make better use of the internet and other customer access channels.Reduce the cost and complexity of the application portfolio through a rationalisation and consolidation programme.Professionalise and commercialise ICT service delivery through the implementation of best practice frameworks and ISO standards.

Customer Services
Building on a well-established Customer Services operations and strong heritage in developing online services, Elevate transforms services to deliver an outstanding multi-channel customer service offering. Putting the customer at the heart of everything we do, we use our proven award-winning approaches to customer insight and customer engagement to redesign the delivery of customer services. This service delivers step-change improvements in the customer experience and improve residents’ satisfaction with frontline services.

Revenues & Benefits
Elevate offers clients the ‘Next Generation’ of Revenues & Benefits Service, turning the traditional, outdated model of outsourcing on its head.
By focussing the design on customers, Elevate can significantly reduce the number of unnecessary contacts that are a cause of frustration, delays and inefficiency. The Elevate model will not only reduce costs, but also significantly improves customer satisfaction by investing in the delivery of front line service, and keeping the customer front and centre of the service:Elevate develops world class income collection, debt management and recovery services driven by sophisticated customer segmentation analytics, business intelligence technology and new ways of working.Significant improvements to service levels can be achieved by applying sophisticated debt management methodology, training and tools.

Procurement and Accounts Payable
Elevate offers councils the ability to transform Procurement and Accounts Payable capabilities to meet the needs of increasingly challenging environments.

The Elevate service offers:A clear category management approach to savings realisationTransformational ICT to support efficienciesProfessional and comprehensive procurement and accounts payable leadership to support wider strategic objectives